De Bijenkorf’s technology team is a fast growing team. Spread over 10 multidisciplinary squads, engineers continuously deliver software of high quality for our webshops, mobile apps and omnichannel applications. In addition we work with a near shore team of developers and a select group of partners to deliver software in an Agile way. Several suppliers deliver a key piece of SaaS software tightly integrated with our online environment. Our software runs in several public clouds and a private cloud environment.
Own the overall incident management process
Manage service delivery of 3rd parties & internal teams
Manage the on call schedule
Coordinate service delivery around commercial events
Inform & align stakeholders (scrumteams, management and business)
Initiate improvement projects based on operational IT challenges
Fluent in English, both written and spoken;
Experience with complex infrastructures and architectures;
Excellent communication and interpersonal skills, ability to be personable yet persistent;
Experience in managing 3rd party vendors
A clear vision on how to organize & structure service delivery in a complex and rapid paced environment and how to achieve it, contributing to the growth and success of de Bijenkorf;
Highly service oriented, knowledge of ITIL processes (to manager third parties) and an Agile working environment.
Analytical thinker – understanding the matter, situation, or problem at hand by way of interpreting the data; translate this into a decision, solution, conclusion, or the cause of an issue.
Ability to see the bigger picture and identify recurring issues that need to be addressed
Bonus points for experience in an online retail environment
A fun and creative working environment;
An attractive work package and a market conforming salary;
Both professional and personal development plan & budget;
Collective health insurance;
30 days leave;
A variable bonus based on both de Bijenkorf’s results and personal performance;
An employee discount on products purchased in our stores or web-shop.
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